Weekly outreach engages individuals experiencing homelessness in Atlanta by providing meals, hygiene kits, and clothing. Every week, Frontline Response conducts outreaches in locations, including Woodruff Park, the Five Points Marta Station, the Forsyth Street Greyhound Station, Pine Street, Atlanta Recovery Center, the Georgia State Capitol, and Peachtree Street. Additionally, Frontline Response partners with Atlanta Police and the city of Decatur to conduct outreaches and provide services. In the context of relationships, staff and volunteers offer education about available services to individuals experiencing homelessness in a non-confrontational way. These relationships lead to case management services where deeper connections with community resources can be established. Over 69% of individuals who receive case management services through Frontline Response are referred through its weekly outreaches. In 2019, 11,746 meals were distributed through Thursday night outreaches and 515 individuals received clothing.
To reduce barriers that prevent individuals from being able to access services, Frontline Response operates a Support Line which is often the first step toward case management services. Upon an initial call to the Support Line, case managers spend time with each caller, offering encouragement and psychoeducational resources, and set either in-person or virtual case management appointments. In 2020, 4,620 calls were placed to the support line.
Case management is an integral service that seeks to meet an individual’s immediate needs and connect him or her to holistic care to address the foundational issues leading to homelessness, including mental illness, addiction, and trauma. The elements of case management services are intake, assessment of needs, individualized service planning, linkage to services, and advocacy. After an intake assessment is conducted, the case manager creates an Individualized Service Plan for each individual with attention to the felt and observed needs of the person. Case Management services may include gathering personal documents, like photo identification and birth certificates, applying to long-term service providers for secure housing or mental health support, medical evaluations and procurement of blood work results, and other services necessary for clients to be linked to appropriate care. Case managers may also coordinate transportation, family reunification, homeward bound assistance, legal assistance and financial assistance. On average, case managers work with an individual for six hours over a two- to four-week period before linkage to services is complete. Frontline Response has identified and vetted 50 long-term and 25 short-term partner programs across the United States. For clients who enter long-term placement, Frontline Response completes his or her program, the case manager performs monthly follow-up for six months. In 2019, Frontline Response provided case management to 192 individuals and placed 152 men, women and children into recovery programs or stable housing.